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Have you been browsing and then left your computer unattended (without any mouse clicking) for more than 10 minutes? If so our sever would have logged you out automatically to reduce bandwidth and allow more people to access our site. You will need to navigate to our home page to start your session again. If this isn't the case please continue to read the information below.

We have found that more recent versions of  Windows (especially XP) have a very high default internet security setting.

To communicate with your PC we use a cookie.

Cookies are tiny pieces of code that we use to help our server identify your PC.

This is especially important when using our secure checkout or when returning the correct search results.

With cookies disabled and/or internet security set too high you will find that you will get "MICROSOFT ODBC" or "PAGE NOT FOUND" error messages.

Please note:
Our cookies do not collect any data about you or your computer. Nor do they contain any form of usage tracking software or Spyware!

How to solve this problem:

Enabling cookies and JavaScript in your browser


Unsupported Browsers

· Internet Explorer 4.0 users (Recommend upgrading to 5.5 or 6.0)

     (Does not fully support JavaScript and should be upgraded)

· Netscape Communicator 4.7 users (Recommend upgrading to 6.2 or 7.02)

     (Netscape 4.7 does not fully support JavaScript and should be upgraded)

Supported Browsers

· Internet Explorer 5.0/5.5 users

· Internet Explorer 6.0 users

· Netscape Communicator 6.2 users

· Netscape Communicator 7.02 users

· AOL users
 

Internet Explorer 5.0/5.5 Users

To enable cookies and JavaScript, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens.

2. Locate the Security tab and left click.

3. Click on Custom Level.

4. Scroll down to the Cookies area and insure that ENABLE is highlighted in both options.

5. To enable Javascript, scroll down to the Scripting section of the same window. To access the Bill Pay site,
     your browser must support JavaScript and Java. You must select the Enable radio button under Active
     Scripting.

6. Click OK to close the Security Settings dialog.

7. Locate the Content Advisor area of the Content tab.

8. The radio button should read Enable. If it does not click the Enable button and you will be prompted to enter
     the password to disable this. If the password is forgotten, please contact a customer service representative
     for further instructions.

9. Click OK to close the Internet Options dialog.

10. Hit the F5 key to refresh your browser. (Note: If you are using Windows XP, you will need to restart your
      computer for the changes to take place)


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Internet Explorer 6.0 users

To enable cookies and JavaScript, follow these steps:

1. Start Internet Explorer.

2. Click on the “Tools” menu option on the Menu Bar.

3. Select “Internet Options”.

4. Click on the “Privacy” tab.

5. Click the “Advanced” button.

6. Select the “Override automatic cookie handling” checkbox.

7. First-party Cookies should be set to “Accept”.

8. Third-party Cookies should be set to “Accept”.

9. Select the “Always allow session cookies” checkbox.
 

This is what the settings should look like.

10. Click “Ok”.

11. Click “Ok” to close Internet Options.

12. Close Browser.

13. Restart Browser and test site.



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Netscape Communicator 6.2

To enable cookies and JavaScript, follow these steps:

1. Click on ‘Edit’ in the browser tool bar.

2. Then, click on ‘Preferences.’

3. In the “Preferences’ section, you will see several items in the ‘Category’ window.

4. Click on ‘Privacy and Security’

5. Then, click on “Enable all cookies.”

6. Click on ‘Advanced.’

7. Click on ‘Clear Memory Cache’ and ‘Clear Disk Cache.’

8. Below the ‘Clear Disk Cache’ button, make sure that the: “Compare the page in the cache to the page
    on the network,” is highlighted on, “Every time I view the page.”

These instructions will allow Netscape users to view, and utilize all pages in the bill pay site.
 

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Netscape Communicator 7.02

To enable cookies and Javascript, follow these steps:

1. Click Edit and then move your mouse to Preferences and left click.

2. Now click the arrow next to the Privacy & Security section.

3. Left click on the word Cookies in the menu that appears.

4. Make sure the radio button Enable all Cookies is highlighted.

5. To enable Javascript,click the arrow next to the word Advanced.

6. In the menu that appears left click on scripts & plugins.

7. In the window that appears make sure that the checkbox Enable Javascript for Navigator is checked.

8. Click OK to exit this. Restart your Browser for this to take effect.


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AOL users

Enabling JavaScript:

Open your browser. From the menu bar, select My AOL | Preferences. Click on the WWW icon. In the Internet

 Zone section, if any setting other than Custom is selected, JavaScript is already enabled already. If Custom is selected, you must make sure that JavaScript is enabled. Click on the Settings button. In the Security Settings section, scroll down to the Scripting section, and under Active scripting, select either Prompt (which will present you with a dialog box every time active scripting is encountered) or Enable (which will fully enable active scripting without user interaction).

Press OK to close the Security Settings window, click Yes in the resulting warning box if changes were made, and then click OK to save all changes.
Close the Internet Options window. Enabling Cookies: In AOL, cookies are automatically enabled and cannot be turned off.

Cookies can be enabled following your browsers normal method (refer to either IE or Netscape) however, if that does not work please refer to AOL's Technical Support. (Note: AOL does not provide online documentation about enabling cookies for their web browser, and has chosen to handle this on a per customer basis.)

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FIREWALL USERS:

If you are using a firewall you may need to configure it to use our site. This is a very common task but you may need to refer to your firewall manufacturers handbook for the correct procedures.

Please also note that if you do not configure your firewall to accept our site you stand the chance of not being able to purchase on-line or you may not receive order confirmations and the attached track listings.

Don't forget that we are happy to take orders by Fax, Email (don't give credit card details) or phone.

We are constantly developing and "tweaking" this site. If you encounter a problem with links not working or graphics not loading etc. it is always worth pressing the Refresh Button (Ctrl F5), or coming back a few minutes later - you may have just been trying to access an area or link that we were modifying live!

As you are navigating around our site have you encountered broken links - that stay broken?

Have you got any suggestions that you think would help the site run better?

What else would you like to see available on this site?

PLEASE LET US KNOW - THANK YOU

Click Here to Email us

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